Refunds & Returns Policy
You have the right to request a refund for your order within 7 working days from delivery. You must notify us by phone of your intention to cancel within 7 working days from delivery. After notification we will issue you a returns number that you must quote on the paperwork when returning the goods.
If the product you have received is damaged or faulty when delivered, please contact our Customer Services team on +353(1)6522902 who will notify you of our returns procedure. You have up to 30 days from delivery to report if your items are faulty or damaged.
- Goods must be returned 'AS SOLD' in the original packaging complete 'AS NEW'.
- Goods must be complete, unused, and in 'AS NEW' condition (e.g. if you have opened the box to examine the product it must have been done so without damaging the box and packaging or damaging the product in any way) and must be re-packaged as received.
- Goods must be returned to our Returns Department within 14 days from authorisation. We are unable to accept returns of un-wanted and non-faulty items after the 14 days.
- Any 'FREE GIFTS' with the products must also be returned.
Note:
You must organise the return of unwanted items at your own expense and risk. Returns cannot be accepted without prior authorisation. The returns authorisation is valid for up to 14 days only. Goods sent back without prior returns authorisation will be returned back to you and the cost of delivery charged to you
Full refund of the cost of the goods is wholly conditional upon the above conditions being met and the refund authorised only after a full inspection of the goods by our Returns department to check for completeness and correct product return.
- Goods received back complete as NEW and unused and in original box and packaging including all accessories and in a re-sellable condition:
You will be refunded the full invoice amount less cost of delivery. - Goods received back not in a re-sellable condition:
We are unable to accept these back under the above terms and the goods will be returned back to you and the cost of delivery charged to you.
Cancellations
If you wish to cancel your order after already paying, you need to inform us by email/ phone immediately. Goods are dispatched same day if orders received before 1pm, Monday - Friday. Orders received after 1pm Monday - Friday, will be dispatched at 1pm on the following working day.
If we receive a cancellation request after goods have been dispatched, we will treat the cancellation as a returns/ refunds, and you will not be able to redeem cost of postage paid for sending goods.
After Sales and Advice:
t : +353(1)6522902